Rental Property – FAQ

Every rental property is unique but this list of frequently asked questions covers the most common ones we receive day to day. For questions about a specific property or a general question not addressed below feel free to call or e-mail us anytime!

Booking Information

How old do I need to be to reserve a home?

In order to reserve one of our surf rental properties everyone who is traveling must be at least 23 years old or accompanied by a parent or legal guardian.

What is the maximum occupancy for these properties?

The maximum occupancy will be detailed on the each properties listing page and varies. Maximum occupancy does not only refer to the number a home can sleep, this is also the number of people allowed in the home at any given time. It is determined by the licensing authority based on the number of exits in the home and fire safety evacuation plan. There are no exceptions to exceeding the maximum occupancy at any of our rental properties. Generally, children under the age of 2 do not count toward the maximum occupancy. Please abide by the maximum occupancy number for the home at all times.

Where can I find the pricing and information about a property?

Each property includes detailed information about  the property, the area it is located in, and its pricing. For clarification on any questions that may arise, please do not hesitate to contact us.

How do I make a reservation?

All of our rental bookings require an approval from the property owners and/or managers before confirmation. When you “Request to Book” a property for specific dates we ask a few basic questions to help us determine if you would be a good match for that property. (Trip dates, Contact Information, Age, Number of Travelers, and Comments) We then double – check the requested dates against the available dates and if everything lines up we send a rental invoice and payment terms to secure your expedition. We may offer alternative dates and properties depending on issues with availability.

You are welcome to call us at +1-714-369-8121 with any questions.

How do I get a breakdown of the total cost?

The rental quote includes all lodging, taxes, and fees. The breakdown of the total cost is included in the rental invoice.

What is World Wave Expedition's cancellation policy?

You may cancel within the first 24 hours of booking the reservation with a full refund. Rental payments are refundable up until 30 days prior to the reservation (minus the deposit booking fee). We are unable to offer refunds on reservations cancelled within 30 days of the check-in date.

What is the pet policy?

Pets are permitted in selected homes, depending on owner preferences. A “pet fee” may be added depending on the property as well.

Do you have any homes without a two night minimum stay?

All of our homes have at least a two night minimum stay. Most of our rentals are geared towards one to two week reservations due to the nature of our guest’s travel needs.

How much is the deposit to reserve a rental property?

All of our homes have a basic $300 deposit (plus $23.70 booking fee if processed online) to confirm a booking outside of 60 days. All balances are due within 60 days of check-in.

Do you take partial payments or must I pay in full upon booking?

All reservations under $1000 must be paid in full at the time of booking. Reservations over $1000 but within 60 days of check-in must be paid in full at the time of booking. Reservations over $1000 with partial payments and more than 60 days out must be paid in full 30 days before the start date of the reservation.

How can I modify my reservation, and are there any fees associated with that?

Please call us at +1-714-369-8121 to help modify your reservation. There could be additional fees depending on the change occurring, but we will walk you through everything before finalizing it and do our best to accommodate your requests.

What happens if my booking is cancelled by an owner or manager at the last minute?

Very rarely an issue can come up with a house that can cause a booking cancellation. In that event World Wave Expeditions will do our best to find you another vacation rental in the area, find a space in another hotel nearby, or refund your balance in full if requested.

How are renters refunded if an owner has to cancel a reservation ?

World Wave Expeditions will coordinate all refunds directly.

Do you take partial payments or must I pay in full upon booking?

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What is the maximum number of nights I can rent a property?

The maximum number of nights  you can rent a property is 29. Some exceptions may be possible depending on location. The rates for our homes vary based on day of the week, local events, and by season.

Would I need to sign a rental contract for renting a vacation rental?

By booking a reservation, guests acknowledge and agree to abide by World Wave Expedition’s rental policies and terms and conditions. Some of our homes will require you to sign a reservation contract agreeing to policies that are specific to that home. We ask that you review and sign the contract via our online contract service as necessary.

How do I pay for a reservation?

We accept the following credit cards: Visa, Mastercard, Discover, and American Express anywhere in the world. We also accept wire transfers or checks for reservations booked more than 60 days in advance.

All credit card payments will appear as “Stripe” while they are being processed until eventually turning into “World Wave Expeditions” once the payments have cleared.

Are payments secure?

World Wave Expeditions has partnered with Fareharbor to provide an unparalleled platform for tracking inventory, invoicing, and processing payments. From the moment your payment information is entered, All World Wave Expeditions and Fareharbor transactions are securely encrypted over SSL, ensuring that all customer data is kept private.

How do I contact the owner or property manager of our Rental Property?

At the end of the booking process World Wave Expeditions will send you a detailed “Welcome Letter” which will outline the check-in and check-out process as well as provide relevant details about the property and the area. This will also include the best contact person in charge of managing the property and keeping guests happy. You are also welcome to talk to World Wave Expeditions with any requests or questions that come up, that’s what we are here for!

How do I coordinate check-in and check-out details with my property host?

Once a reservation is complete World Wave Expeditions will send a confirmation invoice and “Welcome Letter” which outlines the process for checking in and out of the property, details about the property, and local contact information to help ensure your trip goes as smoothly as possible. There is no online check-in or check-out process.

The “Welcome Letter” will specify the listing’s address, check-in and check-out times, directions on how to facilitate the key exchange (or give access codes to a lock box with the key) and provide your host’s contact details so you can reach them directly in case plans change.

Amenities

Does the rental property come equipped with linens and towels?

The home will be equipped with a comprehensive set of the basic necessities. All the beds will be made with fresh linens and bath towels will be provided. If you would like beach towels, we recommend bringing those with you.

What items can I expect to find in the home?

Our properties generally include all the items you need to get you started, including: shampoo, conditioner, soap, paper towels, coffee filters, carpet spot cleaner, toilet paper, laundry detergent, fabric softener, dishwashing liquid, dishwasher pacs/pods, dish brush, kitchen trash bags, and small trash can liners. If there is something else specific that you require, please make sure you bring it with you.

What cable/tv package does the home have?

Please check the individual listing for TV options and details.

Housekeeping & Maintenance

Can I save on paying the cleaning fee if I clean the property myself?

No. Guests are not allowed to clean after their own stay. Each property has an established housekeeping service to ensure a consistent experience stay after stay.

We've run out of toilet paper or another item. Can you bring us some more?

Our properties provide a starter kit of supplies only. If you think you will need more than what is provided, please make sure to bring some extra items with you unless it is a long term rental where we will coordinate more supplies to be dropped off as needed.

We can't find some items in the starter kit. Can you bring us some?

If you cannot find some of the standard items you are looking for in the starter kit, we will reimburse you for picking some up.

We can't figure out things we’d like to use. Are there instructions in the house?

You should have received a “Welcome Letter” from us with check-in instructions and property details. If you can not locate that e-mail and no instructions are found please contact our customer service department at +1-714-369-8121

Check-in and Check-out

What are the check-out procedures?

Check-out time is generally at 11:00 AM. The exact check-out time will be included in the instructions in your ”Welcome Letter”.

What time can I check-in?

Check-in time is generally at 3:00PM and guests can arrive any time after.

Do you allow early check-ins?

An early check-in is dependent on whether or not the housekeeper has time to fully clean the home before your arrival. If guests are checking out the same day that your reservation begins, an early check-in is not allowed as it will not allow the housekeeper enough time to fully prepare the home for you. We are happy to let you know if early check-in is available prior to your trip.

Can I get a late check out?

Late check-out is available if we do not have another reservation that night. There is a fee associated with late check out that varies from property to property.. We will be able to tell you if a late check-out is available three days before check-in. If you pay for late check-out you will have the home until 5:00pm the day you check-out. Exact details will vary property to property.

What happens if I lost something?

We are happy to  return your lost item to you if we have it. When possible, might be able to ship the lost item to you for nominal fee, plus shipping to cover the cost of labor, drive time, and postal fees. Any items not claimed within one month will be donated to a local charity.